What is your return policy?
We accept returns up to 30 days from the day the order arrives. Free returns with orders over $120.
What shipping options do you offer?
We currently offer free UPS Ground and USPS Priority on orders over $120. We also have 2nd day and next day options through UPS.
Do you offer free shipping and returns?
Yes, on all orders above $120. Shipping will be UPS Ground or USPS Priority.
Why don't you offer First Class Mail?
Due to increasing postal issues and delays, we no longer offer USPS First Class mail. We find that UPS Ground and USPS Priority are much better services.
Do you offer international shipping?
Yes, it is a flat $18 with USPS. See Shipping Policy for more information.
Do you offer Amazon Pay?
Do you offer Afterpay?
Do you offer PayPal?
What if I never received my order?
Please email us at email@example.com unless you ordered shipping insurance through Route.
How do I make sure I order the right size?
Please see this page
Where are you located?
We are located in Connecticut.
Can I make changes to an order I already placed?
Please email us ASAP if you want to make changes to your order.
We cannot guarantee that it was not shipped before your email.
We ship within 5 days of order placement (often much faster) unless there are special circumstances (in which case we will contact you directly by email or text message). Once we ship the package, we cannot insure the exact amount of time it will take for your package to reach you, but the average is 2 to 7 days. A tracking number will be emailed to you with your shipment confirmation. In the event that the item you ordered is made to order, it can take up to two weeks for your order to ship out.
Shipping to the continental United States is free for orders $120 and over. For orders under $120, we have UPS Ground and USPS Priority. Due to increased shipping delays and errors we no longer offer USPS First Class mail.
In the extremely unlikely event that your package weighs more than 2 lbs, Heavy Goods shipping through USPS is a flat rate of $18.
We offer Next Day Shipping at the market rate.
International Shipping through USPS is at a flat rate of $18. If the contents of the package out-weigh the flat fee we will reach out before fulfilling the order. Please reach out if faster international shipping is required.
Shipping Insurance is included for orders over $250. We can add shipping insurance to any order upon request, and will simply email you an invoice for the exact insurance rate that was charged. Simply email us at firstname.lastname@example.org before or shortly after you place your order.
Return and Replacement Policy:
If any items arrive broken, we are happy to replace them. Just snap a photo of your broken item(s) and email us at email@example.com with a clear and in-focus photo attached. Please include your name and order number so that we can access your shipping information quickly.
We are happy to accept returns within 30 days of purchase if you don't like what you bought.
We offer free returns on orders over $120. For orders under $120, there is a $5 return shipping fee.
To return an item, please reach out to us by email and we will promptly send you a printable return label. Refunds are initiated as soon as we receive your package. The refund amount will be determined on the condition of the items we receive. Items must be in like-new condition for a full refund.
When packaging your return, please be sure to use the packaging in which your products came. Re-seal any cores in their protective bags and place all items to be returned in the box in which they arrived. We cannot generate a refund for cores that arrive broken, unless they were correctly packaged and obviously broken by the postal service during transit.
While it is usually faster, please allow 5 to 7 business days for your refund to process into your bank account or back to your credit card.